Finding Your Next Home Should Be Simple

We've designed our application process to be straightforward, transparent and fully digital.

Whether you're moving across Norwich or relocating to the area, we'll guide you every step of the way.

View properties
Apply for a property
Woman sitting on a beige couch looking at her phone, browsing rental listings on Roost Lettigs app in a cozy living room with a tan couch, wooden coffee table, books, coffee mug, and plant near a large window.

STEP 1

Find A Property

Browse our available rooms and properties and choose one you'd like to view.

A real estate agent showing a house to a potential buyer. The agent is holding a tablet and explaining features of the home, which has a bright, modern living room with a sofa, cushions, a coffee table, and large windows.

STEP 2

Book A Viewing

We'll arrange a convenient time for you to view the property and ask any questions you may have.

A woman completes a tenancy application on a laptop with a smartphone and a notebook nearby, in a cozy home office.

STEP 3

Submit Your Application

If you'd like to proceed, we'll ask you to complete a short online application form.

The Application Process

  • Outline of a computer monitor with a target eye icon in the center on the screen.

    01 Application

    Once you’ve viewed the room and you’d like to proceed, simply complete our online application form. This is the first step to get everything moving and allows us to being processing your details in preparation for stage 2.

  • Icon of a shopping cart with an orange outline and a heart in the center.

    02 COHO Setup

    You’ll receive an application to COHO, our dedicated property management app. COHO becomes your central hub for all communication, documents and updates. Everything will live here throughout your tenancy journey. We recommend you switch on notifcations once you’ve downloaded the app.

  • Orange warning sign with the word 'DEPOSIT' and a hand pointing to it, indicating a deposit area or instruction.

    03 Holding Deposit

    To reserve your property we’ll ask for a holding deposit equivalent to one week’s rent. This takes the property off the market and secures it in your name. Please note: the property remains available to other applicants until this has been paid, so we’d recommend paying promptly to avoid disappointment.

  • Outline of a mobile phone with a speech bubble and the word 'REFERENCE' inside the phone screen.

    04 Referencing

    Once your holding deposit is confirmed, we’ll begin the referencing straight away. This process is outsourced to a 3rd party called Advanced Rent who will compile a report, which is used to assess your application. This typically takes 48-72 hours. Pro Tip: Give your referees a heads-up in advance, it really helps to speed things up.

  • A line graph showing a sharp decline in value over time with labeled data points and a red trend line.

    05 Offer & Move In

    Once referencing is complete and everything checks out, you’ll receive your formal offer and move-in details. If the process has moved swiftly, you could be picking up your keys in as little as 72 hours from when you started. Welcome Home!

Frequently Asked Questions

Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and apply.

REGISTER

  • Your holding deposit secures the property whilst referencing and checks are completed.

    If your application proceeds successfully, the holding deposit will usually be deducted from the monies due before move-in.

    There are certain circumstances where a holding deposit may be retained, such as providing false or misleading information during the application process. Full details will be provided before payment is taken.

  • Any alterations, decorating or changes to the property must be agreed in writing before work is carried out.

    This helps avoid misunderstandings and protects both you and the landlord.

  • We understand that life doesn't always go to plan. If your circumstances change, please speak to us as early as possible.

    We'll explain the notice requirements that apply to your tenancy and guide you through the process, helping to make your move as straightforward as possible.

  • Pets are not normally permitted in our shared houses.

    For some self-contained properties, pets may be considered subject to the landlord's approval and the suitability of the property.

    We'll always make any pet restrictions clear before you apply.

  • Emergency issues are prioritised immediately.

    Routine maintenance issues are acknowledged promptly and are typically arranged within a few working days, depending on the nature of the repair and contractor availability.

    We encourage tenants to report issues as soon as they arise so they can be addressed before they become larger problems.

  • Both options have advantages.

    A traditional deposit is refundable at the end of the tenancy, subject to any deductions that may be required.

    A deposit replacement scheme reduces your upfront moving costs but the fee paid to join the scheme is not refundable.

    We'll explain both options during the application process so you can decide which is right for you.

  • Provided your rent account is clear, the property is left in a similar condition to when you moved in (allowing for fair wear and tear), and any agreed charges have been settled, your deposit will be returned promptly following the end of your tenancy.

    We recommend keeping your room clean, reporting maintenance issues during your tenancy and attending your check-out appointment where possible.